YOUR ACCOUNT & YOUR DATA
Request account deletion
Leave ConnectTogether with a clear understanding of what happens to your account and care records. This page is for all ConnectTogether account holders, including patients, parents or guardians, therapists and center administrators.
Operated by Pankaj Singh Bagdwal.
How to make a request
- Submit the form below with your account details and a contact email. No app login is needed.
- Our support team will contact you to verify ownership using your registered contact details. Never send your password or an OTP.
- After verification, we will handle your deletion request, explain any retained records and confirm the outcome. Submitting this form does not immediately delete an account.
You can also email support@connecttogetherapp.com with the subject ConnectTogether account deletion request, your account name and registered email or phone number.
If you can sign in, you can use Profile → Delete account in the app and follow the confirmation steps.
Send your deletion request
Use your registered email if available. If your account uses only a phone number, enter it below and provide an email where support can reach you.
What happens to your data?
Account information removed
The current deletion process removes login credentials, contact and profile fields, session tokens, device registrations and specified private and community communications. A deleted-account identifier remains.
Care records that may remain
For patient and therapist accounts, names and shared care history may remain with the relevant center or care team. This includes sessions and notes and, where applicable, assessments, packages, payment records and uploaded care documents. Retained text and documents are not automatically redacted. These records support continuity and identification of historical care.
Center administrator accounts
Deleting a center administrator removes centers owned by that account and associated application records. Independent patient and therapist accounts are not deleted with the administrator account. Contact support before proceeding if you need help with center ownership.
Retention periods and other copies
Retained session and care history currently has no fixed automatic expiry. It is not automatically deleted after 90 days or three months. Existing backups are not automatically erased by account deletion, and no fixed backup expiry is currently specified. Ask support about any particular retained record and whether it can be removed.
Copies downloaded by other people and records held by external service providers are not automatically removed. Provider-held records follow the provider's own retention practices. Support will explain applicable retention when handling your request.
Your website request
The details submitted here are saved to process your request and sent to our support team's inbox. Website request records are retained for up to 90 days by default; related email correspondence may remain for follow-up. This is separate from retention of app care records.
Need help? support@connecttogetherapp.com